Shipping Information

Shipping Information

We work exclusively with UPS for shipping to the U.K. as they are the most professional distribution partner that can ensure a safe and timely delivery of your order.

Shipping prices door-to-door with UPS Track & Trace:

- £7.95 for orders below £100,-
- Free shipping for orders above £100,-

Delivery time:

- 2-4 days from our warehouse in Switzerland to the final destination in U.K.
- 95% of packages to the U.K. are delivered within 3 business days from pick-up in Switzerland. 
- Track & Trace all the way from our warehouse to your address on UPS.com.

You automatically receive the shipping information via e-mail from us upon ordering and shipment. During transport you can follow the shipment with the Track & Trace at UPS.com and redirect delivery to an alternative address etc.

No extra fee for custom duties & VAT from Switzerland into the U.K.

You will not be charged any extra fees for importing products from Switzerland and into the U.K.

We pay all custom duties & VAT to the authorities for each package that is imported from Switzerland and into the U.K.

All shipments are insured

Every week we ship thousands of packages to more than 30 countries around the World with UPS and less than 1 in 10.000 shipments encounter any issue during transport.

All our shipments are fully insured by UPS, which means that if the shipment disappears or is damaged during transport, then UPS makes a free replacement at their own cost. Just contact us and we will handle it with them.

All our products are shipped in discreet, unmarked packages from our warehouses for privacy reasons.

Check local legislation before ordering

It is always your full responsibility to ensure that products can be legally imported to your country, before you place an order in our webshop (see our Terms and Conditions).

We will not replace packages that were seized by customs or other authorities in your country. 

If you have any questions or special inquiries, then please contact us for more information.