Delivery Information

We exclusively utilize a professional distribution partner for shipping to the U.K. to ensure safe and prompt delivery of your order.

Shipping prices door-to-door with tracking:

- £9.95 for orders below £100,-
- Free shipping for orders above £100,-

Delivery time:

- 2-4 days from our warehouse in Switzerland to the final destination in the U.K.
- 95% of packages to the U.K. are delivered within 3 business days from pick-up in Switzerland.
- Track & Trace all the way from our warehouse to your address.

You automatically receive the shipping information via e-mail from us upon ordering and shipment. During transport, you can follow the shipment with Track & Trace and redirect delivery to an alternative address etc.

No extra fee for custom duties & VAT from Switzerland into the U.K.

You will not be charged any extra fees for importing products from Switzerland into the U.K.

We pay all custom duties & VAT to the authorities for each package imported from Switzerland into the U.K.

All shipments are insured

Every week, we ship thousands of packages to more than 30 countries around the World, with less than 1 in 10,000 shipments encountering any issue during transport.

All our shipments are fully insured, which means that if the shipment disappears or is damaged during transport, we will arrange a free replacement at our own cost. Just contact us, and we will handle it.

All our products are shipped in discreet, unmarked packages from our warehouses for privacy reasons.

Check local legislation before ordering

It is always your full responsibility to ensure that products can be legally imported to your country before you place an order in our webshop (see our Terms and Conditions).

We will not replace packages seized by customs or other authorities in your country.

If you have any questions or special inquiries, please contact us for more information.