Return and Replacement Policy
Your Satisfaction is Our Priority.
At Formula Swiss, we take immense pride in the quality of our products and your shopping experience. If for any reason you're not completely satisfied, we're here to help with returns, replacements, and refunds.
- You have 14 calendar days from the date you received your purchase to notify us if you wish to return it. Upon agreement, you must then return it to us within another 14 days.
- Products should be returned unopened, unused, and in their original packaging. To ensure they're in a condition suitable for resale, they should be sealed and undamaged.
- We are unable to accept returns for perishable goods such as food and food supplements due to customer safety reasons. If you have any questions about this, please reach out to our Customer Service Team.
- To initiate a return, you must provide a receipt or proof of purchase.
- Please note that return shipping costs are the responsibility of the customer and are non-refundable.
How to Return Your Product
Contact our Customer Service Team to arrange the return.
Please do not return anything to us without arranging it first with a member of our Customer Service Team.
If your item is valued over CHF 75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
In case of receiving a damaged product, please contact our Customer Service Team immediately and send us photographs of the package and the products. We will happily send out a replacement once the original item has been returned and inspected.
If you need to cancel an order before dispatch, please contact our Customer Service Team immediately. We will do our utmost to halt the package before it's sent.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original method of payment within a few days.
Late or Missing Refunds
If you haven't received your refund yet, please:
- Check your bank account again.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Contact your bank (there may be some processing time before the refund is posted).
If after following these steps, you still have not received your refund, please contact our Customer Service Team for further assistance.
Free Gifts and Promotions
Please note that free or promotional items given to you are not eligible for refund or return.
Our Customer Service Team is here to help with any questions or concerns you may have. Please don't hesitate to reach out.