Terms & conditions

1. Introduction

Welcome to our webshop.

We kindly ask that you take the time to thoroughly read the following terms of service as well as our policies on collecting and using personal information, which detail your use of this website.

By visiting and accessing this website, you accept our terms of service in full. By placing an order through this website, you agree to having read and understood the terms of service and agree that you fully comply with their complete wording. If you choose not to accept these terms of service for whatever reason, you should refrain from visiting or using our website and instead contact us for more information.

We reserve the right to regularly update our terms of service without informing our customers. The currently valid terms of service can always be found here.

This webshop is owned by

Formula Swiss AG, Blegistrasse 13, CH-6340 Baar in Switzerland.

Aforesaid company is your contractual counter-party in all issues related to this specific product.

2. Legal basis for service agreement

By using our website, you guarantee that you are at least 18 years of age, you are legally an adult and capable of entering into a legally binding agreement with our company. You furthermore accept our terms of service in full. Should any of these conditions not be fulfilled by you, you are forbidden to visit and use our website and its functions, products, or services.

IMPORTANT! Placing an order for our products or services is illegal for a person under the age of 18 or a person acting on behalf of other legal persons, and the police can file charges against such actions.

3. Personal information

We protect your personal information and treat it as confidential. We don’t pass on or sell your information to any third party.

4. Trademarks & copyright

All content on this website is copyrighted and all rights are reserved.

Information on this website including, but not limited to, text, images, and sound may not, except for strictly private use or where specified, be copied, transferred, distributed, or stored without prior written consent from Formula Swiss AG. All logos, brands, company logos and trademarks used on this website are the exclusive property of Formula Swiss AG. Any use of our trademarks is only permitted with prior written consent from Formula Swiss AG.

You are prohibited from selling our products to any third party without our written consent and such consent may be withdrawn at any time without notice. Any violations will be prosecuted.

5. Acceptable use of the website

Accessing or using this website with the intent to harm, deny, or limit access to the website is illegal. Copying, saving, storing, transferring, sending, using, publishing, or distributing material from this website or systematically collecting information from this website in any other way is forbidden without written permission.

6. User created content

All user created content on this website is the property of the owners of this website. If you share comments, images, videos, or in other ways communicate with this website, you also accept that you grant the owners of this website global, non-exclusive, royalty-free rights to production, translation, or distribution of this content for existing or future commercial purposes. Examples of this include customer statements, reviews of products, answers to questionnaires etc.

7. Right of withdrawal and return policy

We do not accept returns for food supplements on any personal care products for reasons of customer health or hygiene. On everything else we offer a 14 day return policy, if the product is safely returned to us in unopened condition and suited for being sold again.

8. Guarantee and warranty

We vouch for the quality of our products. We recommend that you always follow the instructions on the package.

9. Disclaimer

You hereby waive any rights to hold us accountable for any loss, damages, liens, additional costs including, but not limited to, legal costs related to or incurred by using this website or the products advertised on it. You are hereby obligated to only using our products in a manner consistent with common sense as well as always in accordance with the supplied manuals and instructional guides.
All information on this website exists only with the purpose to inform and is based on subjective estimates and evaluations. You shall not make decisions based solely on the information found on this website.

IMPORTANT! It is recommended that you always consult a qualified professional or your own doctor concerning any questions about losing weight, changing your diet or taking dietary pills as well as questions about opinions and statements expressed on this website. Our products are not sold with the intent to heal, cure, or have any medicinal effect and should only be used by people who are already healthy. The consumption and use of certain products can be damaging in connection to alcohol abuse, severe obesity, pregnancy, or lifestyle diseases. Should you wish to use other preparations or medicine together with our products, you should always consult your doctor before you start using the products.

IMPORTANT! As such you take sole responsibility for the use of our products. We are not responsible for an effect less significant than expected.

All our products should be stored safely and far away from children.

10. Breach of terms of service

Should you breach our terms of service, we reserve the right to take the steps or actions we deem necessary, including legal suits or legal charges. We likewise reserve the right to suspend or terminate any agreement between you and us without notice if we suspect you of damaging our business or attempting to commit fraud etc.

11. Shipping and distribution

In Switzerland we ship all products by Swiss Post immediately within 1-2 workdays after your order. The estimated delivery time in Switzerland is 3 workdays since the order.

Rest of Europe we strive to ship our packages with international courier companies within 1-3 workdays after your order. Our partners surrender the packages to local postal units for distribution, after which we have no further options for tracking the packages until their final delivery to you.

We only ship to EU-countries, Norway and Switzerland. Contact us to inquire about shipment to other countries.

Should you not receive your delivery within 8 calendar days from your order date, you should immediately contact Formula Swiss AG via our website, after which we will examine your case further and attempt to resolve the situation from our end. If we do not hear from you within 14 days from the time of dispatch, we will always assume that you have received your shipment.

Delivery will take place as soon as the products have been transferred to shipment from our stock. At this point you are solely responsible for having received the product.

NOTE! It is not uncommon for local customs and authorities to more or less deliberately delay a shipment to the local post office, which can delay the time of delivery considerably and result in our financial partners issuing an overdue payment invoice to you due to lack of payment. As such, this can occur, even if you have yet to receive the products. Such instances are completely out of our control.

12. Payment

Your goods can be paid by credit card or invoice, if you are approved for it.

Invoices are due to payment within 20 days after the invoice date. We therefore ask that you pay attention to the due date of each shipment, and pay within the agreed payment period.

In case of late payment, our financial partner automatically performs a reminder procedure, adding penalty interest according to the regulations of the debt collection act. Reminders will be imposed with a fee according to the standard of your country. Costs associated with the debt collection are imposed according to the applicable law. We cannot influence these processes as they happen automatically and are without our control.

We reserve the right to block any further deliveries to you if we do not receive full and timely payment of the invoice including any penalty charges.

After the payment period expired, the customer automatically falls into delay. Formula Swiss AG is entitled to levy reminder costs up to CHF 30.- per invoice; the open invoice amount plus any reminder fees may be handed over for debt collection and transferred to the Inkassolution GmbH. Furthermore the customer is obligated to reimburse all costs incurred by Formula Swiss AG or Inkassolution GmbH as a result of the delay in payment.

13. Shipping and freight charges

Shipping costs are always evident in the ordering process on the website or in the terms of ordering on the ordering or campaign pages. Shipping costs vary depending on volume, provenance and method.

The shipping prices also include handling and packaging costs. 

14. Prices

Our prices are subject to errors and we take reservations to misprints and sold out products.

Unless otherwise stated, all prices are in local currency and include VAT. Prices are subject to tax changes, price and proofreading errors etc.

We reserve the right to change prices with immediate effect.

15. Promotions

All promotions, discounts and coupon codes are subject to the following rules:

  • Coupon codes can only be used once per person, and cannot be combined with other discounts or promotions – including free shipping.
  • Welcome offers and free trial packages can only be ordered once per person, and a maximum of two times per household.
  • All types of marketing campaigns depend on that the items are in stock.
  • Offers are valid for only 7 days, unless otherwise stated It is not possible to use a promotion, discount or coupon code after you have completed your web shop order.
  • We reserve the right to withdraw a promotion, discount or coupon code at any time without any further warning or information on this.

16. Valid order confirmation 

After placing an order in our webshop, our software will automatically send you an e-mail stating what products you have ordered. If you can’t find it, then double-check your spam-folder.

NOTE! Please be aware that the automatic reply is not a legal binding order confirmation, whereby an agreement is reached. It is simply an electronic acknowledgment that we have received your order. We reserve the right to modify or cancel the order due to misprints, technical problems, delivery failures or similar situations.

The final order confirmation and invoice are sent to you along with the goods you have ordered.

17. Subscription

We offer campaigns and promotions with auto-delivery and subscription to attract new customers. These campaigns and promotions are only available once per person - and maximum two times per household.

When you sign up for these promotions you enter into an agreement to automatically receive future shipments of the selected products at a reduced price. Your discounted promotion package will arrive approx. 4-10 days after placing your order, hereafter the regular packages ordered will arrive with the shipping interval defined on the ordering page.

The cancellation of your subscription must always be made according to the rules stated in these terms and conditions.

Termination of subscription

Your subscription has no period of commitment, which means that you are free to cancel it at any time provided you cancel in time and through our FormulaSwiss.com website. Upon receiving your cancellation notice you will receive a confirmation by email within 24 hours.

For privacy reasons we do not accept messages on social media or from other e-mail accounts than the one used for the original order as valid terminations.

Please note that your cancellation must reach us at least three working days (3) before we dispatch your next delivery. If this is not the case your cancellation will not be effective until after you have received this delivery, but will automatically become effective in time for your next delivery.

Please note that returning your order, failing to pick up the package from the post office or refusing to pay your invoice is not considered a valid cancellation. You will be imposed to pay a shipping and handling fee of up to CHF 50,-, if you violate this agreement.

18. I did not order (harassment)

If you receive a shipment from us that you didn't order, it might be because someone is wrongfully using your identity, either to harass or injure you, injure us or to commit fraud. It may also be the case that another person in the household or a good friend or colleague illegally ordered the item to you in your name. This is not allowed, and is a violation of our terms and conditions. Therefore, please contact our customer service through our website immediately and let us guide you through the steps you have to take, and which technical footprints we recorded during the ordering process.

This excuse may not be used to avoid paying for ordered products and we reserve the right to report fraud to the local police authorities for investigation, if we suspect any fraudulent behavior.

You must immediately terminate any subscription. Once you have completed your cancellation, you will receive a confirmation by email within 24 hours

19. Monthly invoice with part payment option (PowerPay)

With the monthly invoice (PowerPay) - you can pay your online purchases easily by invoice with a part payment option. MF Group / PowerPay as an external payment service provider offers the payment method "payment via invoice".

At the end of the payment process PowerPay takes over the resulting invoice requirement and handles the corresponding payment option.

By selecting the monthly invoice you accept the terms and conditions of PowerPay. (powerpay.ch/en/agb). Additional fees will apply according to the terms and conditions of PowerPay, if you choose to pay in installments or if you do not meet the payment deadline of the invoice.

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