Addressing payment issues: A message to our valued customers

At FormulaSwiss, your satisfaction and trust are our top priorities. We are aware that some of our customers have recently experienced issues with credit card payments being wrongly rejected in certain countries. We understand that this has caused confusion and frustration, and for that, we sincerely apologise.

Our team has been closely monitoring the situation, and we want to assure you that we are taking this matter very seriously. The problem appears to be related to our payment service providers, and we are actively working with them to resolve these issues as quickly as possible. We know how important it is for you to have a smooth and hassle-free shopping experience, and we deeply regret any inconvenience this may have caused.

We have already initiated discussions with our payment service providers to identify the root cause of these payment rejections and are exploring all possible solutions to prevent this from happening in the future. Our goal is to restore full functionality and ensure that your transactions are processed without any further complications.

While we work on resolving this issue, we encourage you to try alternative payment methods available on our website. If you continue to experience difficulties, please do not hesitate to contact our customer service team. We are here to assist you and can offer guidance or alternative solutions to ensure your orders are processed smoothly.

We value your continued support and patience as we work through these technical challenges. Your experience with FormulaSwiss is important to us, and we are committed to making things right. We will keep you informed of any updates and appreciate your understanding during this time.

Thank you for being a loyal customer. We look forward to serving you better in the future.